About training

Training provides an opportunity to get some practice in leading discussions and handling day-to-day negotiations, in trouble-shooting and conflict resolution, and in how to effectively and persuasively present arguments. It also offers a way to pick up ideas about the most up-to-date approaches to communication with the press and the public.
After participating in a two-day communication workshop, you can expect to:

• recognize your own style of communication and the basics of communicating with your co-workers, colleagues, the press, the public, politicians, and so on;
• be familiar with the partnership approach to negotiations and to understand your own style and role in this process;
• gain information about effective ways of communicating with central executive bodies using e-Government.

Workshop location and duration

Each workshop takes place in the School of Senior Civil Service and lasts two days, from 09:30 to 17:00. Find out when the next training takes place here.

Trainers

Frank Little

Frank Little is a professional trainer and consultant who work with civil servants. He previously helped prepare civil servants to take part in international negotiations in countries that were preparing to access the EU. He has also worked as a personal trainer with top managers in both the public and private sectors.

Mariana Demkova

Mariana Demkova is a professional manager, Deputy Chair of the Board and director of the Center for Political and Legal Reforms. She is also an expert and trainer in e-Government.

Serhiy Zahorodniuk

Having worked for the last nine years at the National Academy of Public Administration, Serhiy Zahorodniuk understands, like no one else, the needs of senior civil servants. He has considerable experience in developing and testing training programs in communication for Ukrainian civil servants. He also holds a post-graduate degree in public administration and is vice president of the Ukrainian Association of European Studies.

Agenda

Day One

09.30 - 10.00 Official Opening

10.00 - 11.00 Introductions

Course objectives

Session 1. Effectiveness of communication

11.15 - 12.45 Problem solving Case Study

12.45 - 14.00 Lunch

Session 2. Convincing arguments

14.00 - 15.30 Communication in Organisations

15.00 - 17.15 Presentation and Feedback techniques

Session 3. Public, press & e-governance

18.00 - 19.00 E-governance and how to use mass-communication

Day Two

Session 4. Negotiations

09.30 - 10.30 Introduction on negotiation

10.45 - 15.45 Case study on negotiation

Lunch during game

Session 5. Change in communication

16.00 - 17.00 Personal development plans

For any questions regarding our workshops or for additional information, contact our training managers:

This e-mail address is being protected from spambots. You need JavaScript enabled to view it , Manager, Department of Training Events
Tel.: + 38 (044) 279 2926,
e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

This e-mail address is being protected from spambots. You need JavaScript enabled to view it , Consultant, Department of Training Events
Tel.: +38 (044) 279 2951,
e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it